STORE POLICY

​At CastellCollectibles, we value our customers and are committed to providing a positive shopping experience. We strive to offer exceptional service and support for all of your trading card needs. Please review our Customer Care Policy to understand how we handle your orders, returns, and general inquiries.

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1. Ordering & Payment

• Order Confirmation: Once you place an order, you will receive an email confirmation with your order details. If there are any issues with the order, we will contact you as soon as possible.

• Accepted Payment Methods: We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options.

• Order Processing Time: Orders are typically processed same or next business day, Monday through Friday. Orders placed on weekends or holidays will be processed on the next business day.

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2. Shipping & Delivery

• Shipping Methods: We offer several shipping options depending on your location. Tracking numbers will be provided once your order has been shipped.

• Shipping Times: Delivery times vary depending on your location and the shipping method chosen. Please refer to the options at checkout for estimated delivery times.

• Shipping Costs: We offer a flat shipping rate per service level.

• International Shipping: We currently do not ship international but are working to offer this service in the future.

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3. Returns & Exchanges

• No Returns or Exchanges: Due to the nature of TCG products, we do not accept returns or exchanges on trading cards once an order has been placed. If you have any questions about a product, please reach out to us before purchasing as all sales are final. 

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at Info@castellcollectibles.com or through our website’s customer support page. We will work with you to resolve the issue, either by providing a replacement or a refund, depending on the situation.

• Incorrect Orders: If we’ve sent you the wrong items, please contact us immediately of receiving your order, and we will arrange for a replacement or a refund.​

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4. Customer Support

• Contact Us: For any questions, concerns, or support, please don’t hesitate to reach out to us. You can contact us via email at Info@castellcollectibles.com or use the “Contact Us” form on our website.

• Response Time: We strive to respond to all inquiry's same day. We are committed to resolving any issues you may have as quickly as possible.

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5. Privacy & Security

• Personal Information: We respect your privacy and are committed to protecting your personal information. 

• Payment Security: All transactions on our website are encrypted and processed through secure payment gateways. We take security seriously to ensure your payment information remains safe.

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6. Feedback & Reviews

• We encourage customers to leave feedback and reviews for the products they purchase. Your insights help us improve and assist fellow collectors. Please note that we reserve the right to remove any reviews that are inappropriate or violate our terms of service.

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7. Changes to Our Policy

• CastellCollectibles reserves the right to update or change this Customer Care Policy at any time. All changes will be posted on this page, and we encourage you to review this policy periodically for any updates.

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Thank you for choosing CastellCollectibles! We’re honored to be a part of your trading card collection experience, and we look forward to serving you. Collect in confidence.